FREQUENTLY ASKED QUESTIONS


Impact

Can this stop climate change?

We alone will no stop climate change. However, there are billions of people who are concerned for our planet, and want to make a positive contribution, without knowing what they can actually do. We have created a platform that brings awareness to environmental change, and solutions, while at the same time enabling consumers to make a positive impact through their purchasing decisions. We want to make a positive impact and be part of the solution. We alone cannot stop climate change, but together, we can definitely make a difference. 

The Projects that you will be supporting through us are all highly ranked in terms of climate change solutions, including reforestation, renewable energy, efficient cooking stoves, etc. 

More information can be found in our Projects page  and Our Impact page.

Why plant Mangrove trees?

Mangrove trees are extremely productive ecosystems, providing critical services that benefit all of us. 

Scientific studies have shown that mangroves contain "the highest carbon density of all terrestrial ecosystems" and "sequester carbon at a rate two to four times greater than mature tropical forests". Thus mangroves are highly effective in reducing CO2. 

Mangroves are also a crucial part of coastal ecosystems, being biodiversity hotspots. They are home to an incredible array of species, providing nesting and breeding habitats for fish, shellfish, sea turtles, and birds. Studies have shown that roughly 80% of the global fish catch rely directly or indirectly on mangrove forests. 

Mangroves also play an essential role in maintaining water quality. The dense network of roots and vegetation filter and trap heavy metals, sediments, and other pollutants. This prevents the contamination of downstream waterways such as sensitive coral reefs and seagrass beds. 

How can you prove my impact?

Transparency is key to driving change. For this, every month we publish the invoices to our partner Ecologi.

You can see WEarth impact HERE just by scrolling at the bottom of the page!

Also, Ecologi itself is extremely transparent and publishes certificates on a monthly basis of how many tonnes of CO2 (Carbon credits) have been removed, and how many trees have been purchased and planted. On top of that, their projects enable local villagers to plant trees. This helps alleviate extreme poverty within the communities, and creates an economic incentive to ensure that the trees are being looked after and taken care of. 

We have complete trust in our partner. If you still have questions, do not hesitate to visit the Ecologi website, or ask us directly. 

Product details

Are the watches waterproof?

The watches are not completely waterproof. They are water-resistant. This means that it can withstand light splashes such as rain, but should not be submerged under water. Do not wear your watch under the shower, or when swimming. 

Will the watch fit me?

Yes. The size of the watch wristband can be adjusted to fit anyone. We include a screwdriver and additional band links, so you can adjust the size of the watch yourself. Of course you will receive instruction manuals, making the task super easy.

Can the colors of the wood be slightly different from the photos?

All watches are made of natural recycled wood. There may be slight differences in the color and patterns of the wood, making every timepiece unique and special.

Other questions

Will you refund my item?

We will be happy to refund any new and unused merchandise purchased on our website within 7 days of delivery. Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain period of days. More details on the return policy can be found in the Refund& Return page.

What about shipping and delivery?

Orders placed before 1:00 pm (UTC+2) are shipped within 2 working days, otherwise the next business day. Please note that engraved products require two extra days before they are shipped. This timeline does not include Weekends or Holidays. After checkout, we will send you a confirmation email with a link to your personal order page where you will be able to track your shipment at any time you want. 

In which countries can I order your products?

Our watches are delivered to all countries in the world. For most countries we offer free shipping and the option of paying for express shipping.

You will also receive a tracking number to keep you updated on your order.

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. Overall, the process should take around 14-21 days for free standard shipping. Express shipping takes 5-9 business days.

IMPORTANT: Please not that shipment may require longer times due to the COVID-19 pandemic.

What about tracking?

After checkout, we will send you a confirmation email with a link to your personal order page where you will be able to track your shipment at any time you want. 

Why don't you accept my currency?

We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, we process all orders in EUR at the most current exchange rate.

What should I do if I have a complaint or want to give feedback?

Whether you have good or bad news, we are always happy to hear from our customers. You can write us a review at the bottom of the product pages, or contact us directly on the 'contract us' page, by email at info.wearthofficial@gmail.com or on instagram at WEarth.official.

Our customer service will review your message within 24 hours.

Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices. Our branded products are handmade by craftsmen around the world and assembled and shipped from China. 

Are purchases tax deductible?

All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, therefore we're not able to provide a tax receipt for any of the personal purchases. If you purchase as a business, you can specify your VAT code during checkout and we will email you the invoice.